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Ted and Sally |
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Meet the
owners' dogs. Ted the Wheaten Terrier and Sally the
Basset hound. |
TapeandMedia.com is woman owned small business with 2 locations - Austin, Texas and Danbury, Connecticut. We have established a reputation for selling quality media products at discount prices. We are an authorized reseller for the major manufacturers and sell professional quality video, audio and data media and accessories at discount prices. We are recognized as a Small, Woman Owned Business and HUB Certified by the State of Texas.
Curious about what other customers say about us? We value the opinions of our customers encourage them to post their comments at "ResellerRatings.com". ResellerRatings is an independent web site that relies 100% on customer feedback. When customers make a purchase from Tapeandmedia.com, they can help thousands of other potential buyers by rating our performance on ResellerRatings.com.
Reseller Ratings Elite
Customer Satisfaction Award
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Contact TapeandMedia.com, LLC: |
| Email: |
Click here to use our contact form |
| Customer Service: |
(877) 938-0901 (toll free in US) |
| International:
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(512) 380-1320 - We do not ship outside the US
except for APO/FPO addresses. |
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Texas Warehouse
(We've Moved)
3709 Promontory Point Dr., Ste 200
Austin, TX 78744
(512) 380-1320
(512) 448-0708 (fax)
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Connecticut Warehouse
15 Great Pasture Road
Danbury, CT 06810
(203) 648-9600
(203) 794-0644 (fax)
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View Larger Map |
View Larger Map |
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| Customer Guarantee: |
| We guarantee all the products we sell against defects or hidden damage. If you have a defective product, please call us to arrange for the return, credit or replacement of the product. See Return Policy below. |
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Hours of Operations |
We
are open Monday - Friday 9:00am to 6:00pm Eastern Time (8:00am -
5:00pm Central Time)
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Holiday Closing Schedule |
We
are closed the following holidays:
| New Years
Day |
January 1, 2010 |
| Memorial
Day |
May 31, 2010 |
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Independence Day |
July 5, 2010
(observed) |
| Labor Day |
September 6, 2010 |
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Thanksgiving Day |
November 25, 2010 |
| Day after
Thanksgiving |
November 26, 2010 |
| Christmas
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December 24, 2010
(Observed) |
| New Years
Eve |
December 31, 2010 |
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| Free Shipping: |
We offer our customers Free Shipping by UPS Ground on orders of $500 and over within the Continental United States.
Please note: Packaging Products for VHS tapes, DVDs and CDs are not eligible for free shipping. |
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| Return policy: |
Prior to returning a product, you must obtain an RMA number. Products will not be accepted for return, whether for exchange or credit, unless Return Authorization is obtained. Returns for credit must be received within 30 days of the invoice date. After 30 days of original invoice date, most products must be exchanged with the manufacturer. Please consult the product packaging or listings on our website for further warranty information.
If we have failed to provide you with the product you ordered, or if there is a defect in the product, you can return the unused product in its original packaging to us within 30 days for a full refund or replacement.
Equipment, hardware, printer inks and toner are not returnable unless defective. Additionally, some manufacturers including, but not limited to, Primera and Microboards require items to be returned directly to them.
If you inadvertently ordered the wrong product, you can return the product within 10 days from your order date. You will be given credit for the value of the product if it is returned in its original, unopened packaging. Opened or defaced items, except in the event of a defect, may not be returned.
Opened retail boxes may not be returned for credit and will only be exchanged for the same if found defective and returned within 15 days. Some products are supported directly through the manufacturer and must be returned accordingly.
If you return items where you received 'free shipping', the cost of shipping those items to you will be deducted from your credit.
RMA numbers are valid for 15 days.
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
When returning an item, it is important that you return it to us with all accessories, manuals, cables, packaging, etc., in order to receive a credit or exchange. Items returned without all accessories or items which are defaced will be, at our discretion, either returned to you or subjected to a 25% minimum restocking fee.
Please package your return item in a shipping box with appropriate protection for the product. If you are not sure how to package an item for safe shipping, please consult a local shipping company or contact us. Please place the RMA number the outside of the shipping box next to the address label before returning it to us.
Click here to use our RMA form
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| Payment Options: |
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Credit Cards - We gladly accept
Visa, MasterCard, American Express. Unfortunately we do
not accept credit cards where the billing address is outside of
the United States. |
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Wire Transfer - You may place an
order by phone or by fax and pay via wire transfer. Our bank
information will be supplies once we accept the order.
Please note that some banks charge fees for wire transfers.
If you bank has such a fee, you are responsible for payment. |
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C.O.D. - Unfortunately we cannot accept C.O.D. orders. |
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PayPal -
We can accept payment using PayPal. Please email 'orders
at tapeandmedia.com' and let us know what product(s), including
the quantity, you are interested in and where it would ship to
and we will provide you with a quote and a PayPal payment
request. Please note: We only ship to PayPal
verified addresses. |
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Sales Tax
- We are required to collect sales tax for shipments to Texas
and Connecticut. If you are tax exempt, please fax the
appropriate certificate to 512.448.0708 and we will remove the
sales tax. |
TapeandMedia.com, LLC is a Catalog Information System Vendor (CISV) with the State of Texas
and a Certified HUB Vendor |
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