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Our Return Policy

RMA Number Required

Prior to returning a product, you must obtain an RMA number.  RMA numbers are valid for 30 days. Products will not be accepted for return, whether for exchange or credit, unless a Return Authorization is obtained.  Returns for credit must be received within 30 days of the original delivery date.   After 30 days of delivery, defective products must be returned to the manufacturer.  Please consult the product packaging or listings on our website for further warranty information. No returns will be accepted after 90 days from the date of purchase.

Please click here to request an RMA Number, or you can call us at  877-938-0901 and request an RMA Number.

Responsibility for Shipping

If we shipped you the incorrect product, we will pay for the return shipping cost.

If you inadvertently ordered the wrong product, you can return the product within 10 days from your order date. You will be responsible for the return shipping cost.  You will be given credit for the value of the product if it is returned in its original, unopened packaging. Opened or defaced items may not be returned.  It is your responsibility to return the product(s) to our location.  Unfortunately, returned merchandise which is lost or damaged in transit is not our responsibility.  Please insure your return with your carrier. Shipping charges are not refundable.  If you return items where you received 'free shipping', the cost of shipping those items to you will be deducted from your credit.  Packages that are refused will be charged for the actual shipping cost both to and from your location unless pre authorized by our customer service department.

Return Product Condition

All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) and include all cables, disc and accessories.  You must also return blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. UPC codes cannot be removed the box. We will not accept a return if packaging is not in its original condition.

If you are returning a non-defective item for credit or exchange, it needs to be in saleable condition

Non-Returnable Items

Equipment, hardware, printer inks and toner are not returnable unless defective. Additionally, some manufacturers including, but not limited to, Primera and Microboards require that items to be returned directly to them.  Computer backup tapes that have had custom barcode labels applied may not be returned unless defective.

Refunds

If you return an item for credit within 30 days from original delivery, we will refund the credit card used for the original purchase.  Returns after 30 days may receive a store credit. No returns will be accepted after 90 days from the date of purchase.

Restocking Fees

Items returned within 30 days of delivery are not charged restocking fees.  Items returned after 30 days are subject to up to a 25% restocking fee. The maximum restocking fee is 25%.

Items Damaged During Shipping

If the merchandise you ordered is visibly damaged upon delivery, please refuse the delivery and notify the delivery person. Contact us and an immediately and we will arrange for replacement. 

If you receive a product that had concealed damage that was not visible at time of delivery, you have 24 hours to contact us and make a claim of concealed damage. You can contact us via phone or email.  You can use the email address on your original order confirmation if it is after hours to file your claim.

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Free Shipping on Orders $500 and Over Free Shipping How do I take advantage of free ground shipping?
  1. Place eligible* Tapeandmedia.com items in your cart totaling $500 or more
  2. Proceed to checkout
  3. Select "Standard Ground" as your shipping method
  4. Continue to checkout
  5. Complete your order and enjoy FREE Standard Ground shipping (delivery time should be 1-6 business days)
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Free USB Drive on Orders $300 and Over Free 1GB USB Drive

Features and Benefits

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Are You Shipping to California?

Unfortunately, we are unable to ship this product directly to an address in California due to California sales tax issues.

Customers shipping to other states are not affected.

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HP RDX Cash Back Promotion

Receive $60 Cash Back from HP when you buy an HP RDX System or
Receive $50 Cash Back from HP when you buy an HP RDX Docking Station

TapeandMedia.com has teamed up with HP and customers will receive $60 cash back from HP for the purchase of an HP RDX System (bundle) or $50 cash back from HP for the purchase of qualified HP RDX Storage Docking Stations. This offer cannot be combined with any other offer or discount. The maximum number of cash back claims per customer is ten (10). Offer valid for US customers only.

Promotion Details

  1. The Sales Invoice must be dated between February 1, 2016 and October 31, 2016.
  2. All claims submitted by December, 31, 2016
  3. A confirmation email with a claim number will be sent once the claim is submitted, with instructions on the next steps of the claim process. Please print these out and save for your records. Reference the claim number for all questions relating to this promotion.
  4. All incomplete claims will be automatically rejected, and must be completed and resubmitted to be processed. A claim is considered incomplete if it matches one or more of the following criteria: missing any information requested on the claim form, missing Sales Invoice document, invalid Sales Invoice.
  5. Submit Your Claim to HP and learn more using the following link: www.hp.com/go/rdxrebate

Terms and conditions apply. End User or company and claimant must purchase an Eligible Product for his, her or its own personal use in the US and not for resale or re-supply or export. HP reserves the right to extend or modify the promotion at their discretion.

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Orders shipped 3rd Business Day will arrive on Friday November 25th.

Orders shipped 2nd Business Day will arrive on Friday November 25th.

Orders shipped Next Business Day or Next Business Day Saver will be delivered on Friday November 25th.

UPS/FedEx: No Pickup or Delivery

Happy Thanksgiving from TapeandMedia.com

FedEx & FedEx Ground:  Normal Pickup and Delivery.

UPS: Normal Pickup and Delivery. 

 

Orders shipped 3rd Business Day will arrive on Monday November 28th.

Orders shipped 2nd Business Day today will arrive on Monday November 28th.

Orders shipped 3rd Business Day will arrive on Tuesady November 29th.

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