MakerBot MakerCare 1 Year Service Plan for the MakerBot Replicator Desktop 3D Printer (5th Generation)
The MakerBot Maker Care 1 Year Service Plan provides owners with one year of additional coverage. This MakerCare service plan covers one 5th generation MakerBot Replicator. This plan is available to customers in the United States.
All MakerBot 3D Printers come with a standard six-month hardware warranty. Additional MakerBot MakerCare Protection Plans can be purchased up to 60 days after delivery date, and include parts replacement, up to two replacement Smart Extruders per year, free shipping, and support from MakerBot's Brooklyn-based team, 7 days a week, over live-chat, email, and the phone.
Valid for the MakerBot Replicator Desktop 3D Printer (5th Generation) only.
What will MakerBot MakerCare Cover
MakerBot MakerCare will cover dedicated support via email (response within 24 business hours Eastern Time), phone (Monday through Friday, 9 AM – 9 PM ET; Saturday and Sunday, 9 AM – 6 PM ET), and live chat (Monday through Friday, 9 AM – 9 PM ET; Saturday and Sunday, 9 AM – 6 PM ET) during the coverage period. MakerBot MakerCare will also cover the cost of parts damaged due to normal wear or accidental damage during the coverage period, as well as shipping on those parts. These categories of damage only include damage that occurs during normal use of the device or damage that is the direct result of specific instructions given by a representative of MakerBot Support. MakerBot MakerCare will also cover in-house repair of a device if the repair is found to be necessary by a representative of MakerBot Support, as well as the shipping of that device to our service and repair department.
What MakerCare is Does Not Cover
MakerBot MakerCare will not cover any damage to your device that is the result of unrecommended use or use outside of specific instructions given by a representative of MakerBot Support.