Return Policies

• Prior to returning a product, you must obtain an RMA number.  Products will not be accepted for return, whether for exchange or credit, unless Return Authorization is obtained.  Returns for credit must be received within 30 days of the invoice date.   After 30 days of original invoice date, most products must be exchanged with the manufacturer.  Please consult the product packaging or listings on our website for further warranty information.
   
• If we have failed to provide you with the product you ordered, or if there is a defect in the product, you can return the unused product in its original packaging to us within 30 days for a full refund or replacement.
   
• Equipment, hardware, printer inks and toner are not returnable unless defective.  Additionally, some manufacturers including, but not limited to, Primera and Microboards require items to be returned directly to them.
   
• If you inadvertently ordered the wrong product, you can return the product within 10 days from your order date.  You will be given credit for the value of the product if it is returned in its original, unopened packaging.  Opened or defaced items, except in the event of a defect, may not be returned. 
   
• Data Media tapes that have had custom barcode labels applied may not be returned.
   
• Opened retail boxes may not be returned for credit and will only be exchanged for the same if found defective and returned within 15 days. Some products are supported directly through the manufacturer and must be returned accordingly.
   
• If you return items where you received 'free shipping', the cost of shipping those items to you will be deducted from your credit.
   
• RMA numbers are valid for 15 days.
   
• You may want to insure your return; we cannot be responsible for lost or misdirected returns.  If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
   
• When returning an item, it is important that you return it to us with all accessories, manuals, cables, packaging, etc., in order to receive a credit or exchange.  Items returned without all accessories or items which are defaced will be, at our discretion, either returned to you or subjected to a 25% minimum restocking fee.
   
• Please package your return item in a shipping box with appropriate protection for the product.  If you are not sure how to package an item for safe shipping, please consult a local shipping company or contact us.  Please place the RMA number the outside of the shipping box next to the address label before returning it to us.