Exabyte - Limited Media Warranty
LIMITED WARRANTY AND LIMITATION OF REMEDIES:

Exabyte certifies to the original purchaser that this product is free from defects in materials and manufacture at the time of purchase. If any defect in materials or manufacture appears after purchase, Exabyte's entire liability, and your exclusive remedy is replacement of the product with a comparable product.

This warranty does NOT apply to failure of this Exabyte product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained tape drives, incorrect application or operating environments, wear from ordinary use or if the product has not been purchased from a source authorized by Exabyte.

EXABYTE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE, AND THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE.

This warranty gives you specific legal rights and you may also have other rights which vary by location.

If you are experiencing problems with a media product, do not return to place of purchase. Contact the appropriate Exabyte location shown on the next page. Do not return media to Exabyte without first obtaining a Return Material Authorization Number (RMA #) as deliveries without an RMA# will be refused. You will need to provide the following information:

  • Date media was purchased.
  • Drive type, Media type and length (i.e. VXA - V17 - 170m).
  • Number of cartridges with problems and total cartridges of this type you own.
  • Lot Numbers of failing media (engraved on either the cartridge door or rear of the plastic cartridge).
  • Your Company name and address; your name, email address and telephone number; name of reseller where media was purchased.
  • Description of the problem with as much detail as possible.
  • Computer type, Operating System, Backup Application used.
  • Whether the media is used on a single drive or in a library and type of library.

An Exabyte Support representative may ask you to perform certain diagnostics tests on the media prior to issuing an RMA #. These tests are critical in determining if the media or the drive is the cause of your problems. Contact the appropriate Exabyte location for your region:

United States and Canada:

Telephone: 760-305-5517