Who We Are
TapeandMedia.com is a small, woman owned business located in Austin, TX.  Our company was started in the owners' basement in 2000 in Redding, Connecticut.  In 2003 we moved to a warehouse in Danbury, CT and then in 2005 we expanded and opened an office/ warehouse in Austin, Texas.  The Danbury warehouse is now closed but we still have staff in Connecticut. 

While our main office and warehouse is in Austin, Texas, we have arrangements with more than 10 regional warehouses located throughout the United States. Often we will drop ship your order from one of the regional warehouses in an effort to expedite delivery. We do our best to make certain that you receive all the items you ordered as quickly as possible. Please keep in mind that occasionally we may split your order into multiple packages from different warehouses.

We can ship to virtually any address in the United States and it's Territories. We also ship to APO/FPO addresses.  Other than these, we do not ship outside of the United States.

Was that a bark?  We bring our dogs to work.  If you call in, occasionally you may hear a bark in the background - we hope you don't mind.

Ted and Sally belong to the owner.  Ted is a Wheaten Terrier and Sally is a Basset hound.
 

Our Approach to Business
Finding the right solution for your business is one thing, making sure you obtain it from the right supplier is another. Most customers want good, reliable products from a supplier at fair prices.  Customers also want a partner that will provide unbiased advise and work with them to solve problems if they ever arise.  We strive to be a business partner that you can depend on.

Our credo is very simple:

'Treat our customers the way we would want to be treated.'

We Answer the Phone
Call us during business hours and we'll answer the phone.  We do not use automated attendants or call centers. Our business hours are 8:00 AM - 5:00 PM Central Time. 

Our Commitment to Security
At TapeandMedia.com we take security very seriously.  From credit card information to the personal information of our customers, we are diligent about protecting your privacy and your personal information.  Additionally, we do not store credit card information on our website after your transaction is completed.

TapeandMedia.com is Payment Card Industry (PCI) Compliant and entirely committed to providing the safest possible online shopping experience to our customers.   

We contract with a 3rd party to scan of our website and test for possible vulnerabilities that could directly affect online purchases and the sensitive information provided by customers.

Our servers are protected by a firewall and intrusion detection software.

Secure Socket Layer (SSL) - Whenever you login, register, or enter private information, such as credit card data, ensure your browser is communicating with the server using SSL.